We want you to feel confident when shopping with SIGONNA.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Products must be returned in their original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return for hygiene, safety, or customization reasons.

Return Process

To initiate a return, please contact us with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is approved, we will provide return instructions.

Refunds

After receiving and inspecting the returned item(s), refunds will be issued to the original payment method within a reasonable processing period.

Shipping costs are generally non-refundable unless the return is due to:

  • A damaged item
  • A defective product
  • An error on our side

Exchanges

If you received a defective or incorrect item, please contact us promptly. We will work to replace the product or provide an alternative solution when possible.

Non-Returnable Items

The following items may not be eligible for return:

  • Opened or used products
  • Personalized or custom-made items
  • Final sale or clearance items (if specified)

Contact

For any questions regarding returns, exchanges, shipping, or payments, please contact our support team through the contact information provided on the website.